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Our facilities are equipped with advanced security features to ensure your assets are safe and protected
Frequently Asked Questions
Navigating self-storage can raise many questions, especially if you’re new to it. Here are some of the most commonly asked questions to help you get the most out of your storage experience.
Choosing the Right Storage Unit
What size storage unit do I need?
The size of the storage unit depends on what you plan to store. From small lockers for a few boxes to large units that can hold the contents of a multi-bedroom house, there are various options to fit your needs. If unsure, consult our staff to find the best size for your belongings.
What items can’t be stored?
For safety and legal reasons, certain items like hazardous materials, perishable food, and live animals cannot be stored. Always check with your storage facility for a complete list of prohibited items.
Access and Security
When can I access my storage unit?
Access hours vary by location, but many of our facilities offer extended hours, some even from 5:00 am to 10:00 pm, for your convenience.
How secure are the storage units?
Our storage units have advanced security features, including 24-hour video surveillance, electronic gate access, and on-site management to ensure your belongings are safe.
Payments and Contracts
What are the payment options?
We offer flexible payment options, including online payments and autopay. You can choose a month-to-month contract to keep your storage as long as you need without long-term commitments.
Is insurance required?
Yes, insurance is required to protect your stored items. You can either provide proof of your insurance or purchase a policy through our facility.
Preparing for Storage
How should I prepare my items for storage?
Proper packing is critical. Use sturdy boxes, label everything clearly, and consider using pallets to keep items off the floor. For delicate items, use protective materials like bubble wrap and avoid overpacking boxes to prevent damage.
STORE INFO
Make the most of your storage experience.
Understanding key self-storage concepts helps reduce stress, and our team at Lighthouse Self Storage is available to guide you in selecting the right unit.